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ReviewService Verified Review

Comprehensive security assessment and trust analysis

Walmart

8.8
out of 10
Very Good

Performance Overview

Category Average:
8.5
Top 88%
Percentile Ranking

Better than 12% of retailers in this category

home-garden ⭐ Featured Review
Bentonville, Arkansas, USA
Founded 1962
Updated Jan 15, 2025
Outdated
Visit Walmart Website

Detailed Trust Score Breakdown

Our comprehensive evaluation across 6 key criteria that matter most to online shoppers

Trust Score Breakdown

Walmart
Security & Privacy 25% weight

SSL certificates, payment security, data protection measures

8.9
out of 10
+0.4 above avg
Very Good Top 54% in category
Cat. avg: 8.5
Customer Service 20% weight

Response time, support quality, problem resolution effectiveness

8.7
out of 10
+0.4 above avg
Very Good Top 54% in category
Cat. avg: 8.3
Shipping & Returns 20% weight

Shipping reliability, tracking availability, packaging quality

8.8
out of 10
+0.1 above avg
Very Good Top 51% in category
Cat. avg: 8.7
Shipping & Returns 15% weight

Return process ease, timeframes, refund handling

9.0
out of 10
+0.6 above avg
Excellent Top 56% in category
Cat. avg: 8.4
Product Quality 10% weight

Website usability, mobile compatibility, checkout process

8.8
out of 10
+0.6 above avg
Very Good Top 56% in category
Cat. avg: 8.2
Price & Value 10% weight

Company information visibility, contact accessibility, terms clarity

8.7
out of 10
+0.6 above avg
Very Good Top 56% in category
Cat. avg: 8.1

How We Calculate Trust Scores

Each component is weighted based on its importance to consumer safety and satisfaction.

Security & Privacy: 25%
Customer Service: 20%
Shipping & Returns: 20%
Shipping & Returns: 15%
Product Quality: 10%
Price & Value: 10%

How We Calculate Trust Scores

Our trust scores are based on comprehensive evaluation across 6 key criteria: Security & Privacy (25%), Customer Service (20%), Shipping & Delivery (20%), Return Policy (15%), User Experience (10%), and Transparency (10%). Each component is independently verified and weighted based on consumer safety importance.

Learn about our scoring methodology

Pros & Cons at a Glance

What stands out about Walmart

Pros

  • Industry-leading 90-day return policy with free returns
  • Everyday Low Prices - no membership required
  • Walmart+ membership with free delivery and gas discounts
  • Free 2-day shipping on orders $35+
  • Free in-store pickup (often same-day)
  • Price match guarantee
  • Comprehensive product selection (150,000+ items)
  • Prescription savings and pharmacy services

Cons

  • Product quality varies by brand
  • Stock availability inconsistent
  • Website can be overwhelming
  • Delivery windows sometimes unreliable
  • Customer service quality varies by location
  • Some items not eligible for free shipping

Is Walmart Right for You?

Find out if this retailer matches your shopping needs

Best For

  • Budget-conscious shoppers
  • Walmart+ members (free delivery)
  • Grocery and household essentials
  • One-stop shopping convenience
  • Price-conscious families

Not Ideal For

  • Premium brand seekers
  • Specialized products
  • Customers wanting curated selection
  • Those avoiding big-box retailers

About Walmart

Walmart is the world’s largest retailer with a trust score of 8.8/10, serving 255 million customers weekly through 4,700+ stores and comprehensive online presence. The platform receives excellent security ratings with enterprise-level SSL encryption, PCI-DSS compliance, two-factor authentication, pharmacy HIPAA compliance, and strong security track record.

Walmart offers industry-leading 90-day return policy with free return shipping for online orders and free in-store returns at any Walmart location. Items must be in original condition with receipt for best experience. Electronics have 30-day returns while marketplace items vary by seller. The platform provides comprehensive product selection across grocery, electronics, clothing, home goods, pharmacy, and auto categories with private labels including Great Value, Equate, and Mainstays.

Walmart+ membership costs $98/year and offers free unlimited delivery from 3,400+ stores as fast as 1-hour, free shipping with no minimum, 10 cents per gallon gas discount at 13,000+ stations, mobile scan and go checkout, Paramount+ streaming included, and early access to deals. Non-members receive free 2-day shipping on orders $35+. The platform offers multiple delivery options including express 2-hour delivery, next-day delivery, free store pickup ready in 1 hour, and contactless curbside pickup.

Walmart’s Everyday Low Prices strategy provides consistent low pricing without membership requirements, generally 15-25% lower than traditional grocers. Customer service includes 24/7 availability via phone, chat, and email. Highly recommended for budget-conscious shoppers, families, Walmart+ members, grocery buyers, and those seeking one-stop shopping convenience. Consider alternatives if you need premium brands or specialized products.

Our Testing Methodology

Comprehensive 8-month evaluation with 50+ purchases across grocery, electronics, home goods, apparel, pharmacy, and delivery service testing.

How It Compares

vs. Amazon

No membership required for low prices, in-store pickup option, grocery selection

vs. Target

Lower everyday prices, wider selection, better pharmacy services

vs. Costco

No bulk purchase requirement, more convenient locations, easier returns

Frequently Asked Questions

Common questions about shopping at Walmart

1 Is Walmart.com safe for online purchases?

Yes, Walmart.com is very safe with SSL encryption, secure payment processing, and Walmart's 60-year reputation. All products are from authorized suppliers.

2 What is Walmart's return policy?

Walmart offers a 90-day return policy on most items with free return shipping or free in-store returns. Items must be in original condition with receipt.

3 What is Walmart+?

Walmart+ is a $98/year membership offering free unlimited delivery from stores, free shipping with no minimum, 10¢/gallon gas discount, mobile scan & go, and early access to deals.

4 Does Walmart price match?

Yes, Walmart price matches identical items from select online competitors including Amazon, Target, and others. Must be in stock at both retailers.

5 How fast is Walmart delivery?

Walmart+ members get free unlimited delivery (as fast as 1-hour). Non-members get free 2-day shipping on orders $35+. Express delivery available in select areas.

Ready to Shop with Confidence?

Our comprehensive review has analyzed Walmart across all key trust factors. Make informed decisions for safe online shopping.